Customer Service Representative (Key Accounts)
$24.50 per hour | Full time, Monday through Friday 8:00 AM to 5:00 PM
Temporary 3 month assignment
Location: Fontana, CA | On site

About the role
We are hiring a Customer Service Representative to support key customer accounts for a large manufacturing and distribution company located in Fontana. This role plays a critical part in order fulfillment, inventory coordination, and customer communication. You will work closely with Sales, Supply Chain Management, and Warehouse teams to ensure customer orders are processed accurately and delivered on time.

This is a fast paced, detail driven position that requires strong communication skills and the ability to manage multiple priorities at once.

What you will do

Process and confirm customer orders while ensuring shipping dates and required weights are met
Communicate order status and delivery updates to customers
Track deliveries and resolve shortages, overages, or delays
Prepare and send monthly sales, fill rate, and inventory reports
Monitor factory containers and inventory levels to support customer forecasts
Communicate product changes, new items, and code updates to customers
Set up and maintain customer material codes
Manage backorders and urgent requests
Provide call center style customer support for stock inquiries and special orders
Maintain accurate records and follow company procedures

What we are looking for

Experience in customer service, order processing, or account coordination
Strong communication and relationship building skills
High attention to detail with the ability to track multiple orders and reports
Comfortable working in a fast paced, deadline driven environment
Able to problem solve and troubleshoot shipping or inventory issues
Proficient with basic office systems and reporting tools

If you are an organized, customer focused professional who thrives in a high volume order and logistics environment, this is a great opportunity to step into a team where your work directly supports customer satisfaction and business performance.