Customer Service Rep
Job Description
Customer Sales Associate & Order Processor
Location: Ontario, CA
Schedule: Monday Friday | 8:00 AM 5:00 PM
Pay: $22/hour
Position Overview
We are seeking an experienced Customer Sales Associate & Order Processor with a strong background in customer service, order processing, vendor coordination, and drop-ship fulfillment. The ideal candidate is organized, detail-oriented, and able to manage multiple orders in a fast-paced distribution or manufacturing environment.
Key Responsibilities
Process customer orders and convert customer POs into vendor POs.
Enter and manage orders using ERP/CRM systems, EDI, and manual entry.
Coordinate with vendors on drop-ship orders, availability, pricing, and delivery.
Monitor orders from entry through delivery and resolve delays or discrepancies.
Communicate with customers by phone and email regarding orders, pricing, and tracking.
Coordinate shipments with vendors, warehouses, and carriers.
Maintain accurate order records and provide general administrative support.
Requirements
2+ years of experience in customer service, sales support, or order processing.
Experience coordinating with multiple vendors and managing drop-ship orders.
Experience processing customer orders and creating vendor purchase orders.
Understanding of the complete order fulfillment process.
Experience with ERP systems, EDI, and Microsoft Office.
Strong organization, attention to detail, communication, and problem-solving skills.
Ability to multitask and work in a fast-paced, deadline-driven environment.
Preferred Experience
Distribution, manufacturing, or wholesale experience.
Experience with pricing, quoting, and profit margins.
Experience managing multiple customers and vendors simultaneously.