Account Manager/CSR

Job Details

Account Manager/CSR

Chino, California




Job Description

A large garage door manufacturing company in Chino is looking for a Customer Service Rep/Account Manager to join their team!!


  • Pay: $18.00-$20.00 DOE
  • Schedule: M-F 7:00 am - 3:30 pm
  • Details: Customer Service in manufacturing or similar environment is preferred. Good attitude with customers and detail oriented is a must! Order entry, phone calls, emails, servicing accounts, speaking with clients about garage doors, in person communication with clients (preferred). Microsoft office and excel experience.
  • Training: training provided
  • Dress Attire: Business Causal


Essential Duties and Responsibilities

  • Manage medium to large residential dealer accounts
  • Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts.
  • Perform order entry at both sales invoicing level and request for products from supply plants.
  • Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
  • Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
  • Process all necessary paperwork for the daily operation of the sales center as required including dealing with all warranty issues and follow through to resolution.
  • Monitor completion of daily customer LTL shipments including UPS.but not limited to.
  • May need to assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
  • Provide technical assistance for dealers.
  • Assists architects as required.
  • Other duties as assigned

Skills/Experience Requirements

  • 3-5 years Customer Service experience, door industry preferred
  • Detail oriented and have the ability to find solutions to problems
  • Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
  • Working knowledge of PC’s and related software including MS Word, Excel, Access, Lotus Notes, etc.
  • Math skills required.
  • Willingness to learn product and processes.



© 2022, Bond International Software, Inc.
All rights reserved.
Version 2022.1.3us