Customer Service Rep/Office Assistant


Job Details

Customer Service Rep/Office Assistant

Ontario, California

07/07/2021

42010

Contract/Temp

Job Description



A furniture warehouse in Ontario is seeking a Customer Service Representative/Office Assistant to join their team.

 

Ideal candidate will be bi-lingual with excellent customer service skills as well as experience with QuickBooks, invoicing and order entry.

 

Monday Thru Friday - 8:30AM to 4:00PM with 30 min lunch (35 hours a week)

Pay: $16-$17 DOE

Attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Job Duties:

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Confirm shipping schedules
  • Support front desk

 

Requirements:

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiar with QuickBooks
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred
  • Bilingual- Spanish/English

 


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