Job Description

A furniture warehouse in Ontario is seeking a Customer Service Representative/Office Assistant to join their team.

Ideal candidate will be bi-lingual with excellent customer service skills as well as experience with QuickBooks, invoicing and order entry.

Monday Thru Friday - 8AM to 4:30PM with 30 min lunch (35 hours a week)

Pay: $16-$17 DOE

Attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Job Duties:

Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Confirm shipping schedules
Support front desk

Requirements:

Proven customer support experience

Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiar with QuickBooks
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
High school diploma or equivalent; college degree preferred
Bilingual- Spanish/English