
Customer Service Representative/Office Assista
Customer Service Representative/Office Assista
Ontario, California
03/30/2021
41686
Contract/Temp
A furniture warehouse in Ontario is seeking a Customer Service Representative/Office Assistant to join their team.
Ideal candidate will be bi-lingual with excellent customer service skills as well as experience with QuickBooks, invoicing and order entry.
Monday Thru Friday - 8AM to 4:30PM with 30 min lunch (35 hours a week)
Pay: $16-$17 DOE
Attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Job Duties:
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Confirm shipping schedules
- Support front desk
Requirements:
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiar with QuickBooks
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred
- Bilingual- Spanish/English