Entry Level Technical Specialist

Job Details

Entry Level Technical Specialist

Redlands, California




Job Description

Do you have an interest in technology? Do you enjoy helping people find answers? If so, this position could be for you! This growing call center is seeking a Technical Support Specialist to join their team in the heart of Redlands to service clients nationwide. This organization offers great work environment and stability. 



A Day on the Job: 

  • Responsible for configuring and troubleshooting related IID hardware and software.
  • Follow technical processes to Calibrate,
  • QC and troubleshoot product in a process driven environment.
  • Resolve technical issues through electronic medium such as email or phone.
  • Configuring related equipment 
  • Following process documentation 
  • Identify, resolve and advise on operational issues
  • Work with custom PC applications
  • Document events using software tools
  • Update procedural documents and inventories
  • Analyze equipment with the help of diagnostic tools and procedures
  • Resolve recurrent problems and difficulties
  • Coordinate equipment replacement
  • Identify technical issue and resolve the problem via phone, email or any other electronic medium


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