Job Position: Customer Service Rep (RESUME REQUIRED)

Location: Ontario, CA 91761

Pay Rate: $22.00/hr. up to 25.00/hr. depending on experience

Shift: 1st 8:00 AM- 5:00 PM Monday-Friday

Company Overview:
We're currently hiring a Customer Service Representative who brings a solid foundation of transferable skills including strong customer service, data accuracy, and a sharp understanding of pricing strategies across different account types.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and in person with professionalism and attention to detail.

• Enter orders and customer data accurately into CRM or ERP systems.

• Prepare and send customer quotes based on product specifications and pricing structures.

• Identify and apply correct pricing differences between retail, wholesale, and vendor accounts.

• Maintain and update customer and vendor records, including order history, preferences, and pricing agreements.

• Collaborate with internal teams such as Sales, Shipping, and Purchasing to ensure timely and accurate order fulfillment.

• Resolve issues related to orders, deliveries, or discrepancies in pricing.

Key Transferable Skills:

• Customer Service Excellence: Ability to listen, communicate clearly, and resolve issues in a courteous and timely manner.

• Data Entry Accuracy: Comfortable working with digital order systems; high level of attention to detail to avoid costly errors.

• Pricing Awareness: Experience understanding and applying different pricing structures based on the type of account (customer vs. vendor).

• Relationship Building: Skilled at building positive working relationships with both internal and external stakeholders.

• Problem Solving: Able to troubleshoot common order and inventory issues and find quick, effective solutions.

Preferred Qualifications:

• Prior experience in a customer service, quoting, or order processing role.

• Familiarity with CRM/ERP systems (such as NetSuite, SAP, or QuickBooks).

• Proficiency with Microsoft Excel and Outlook.

• High school diploma or equivalent required

Why Join Us?

• Supportive and collaborative team culture

• On-the-job training and growth opportunities

• A company that values your skills and experience

#ARROW

How to Apply:
Submit your resume and a brief description of your experience with customer service and pricing processes. We look forward to speaking with you! Ontario@arrowstaffing.com