Job Position: Customer Service

Location: Ontario, CA 91761

Pay Rate: $21.00/hr

Shift: 8:am-4:30pm

Description:

Summary/Objective
A Customer Service Representative interacts professionally with our customers when they have questions or concerns about our product. This role handles inbound and outbound phone calls, email requests, online chat interactions using complex problem solving and a customer centric approach to exceed our customer s needs.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency

• Identify and address customer needs

• Managing customer expectations while balancing business metrics and objectives

• Follow company guidelines and procedures for communications with minimal supervision

Responsibilities

• Handle incoming calls and provide exceptional customer service

• Respond to customer inquiries and resolve customer complaints

• Maintain accurate records of customer interactions through organizations CRM (Customer Relationship Managements) system

• Identify customer needs and provide solutions along with providing product feedback to the organization

• Remain up to date on products and competitive landscape

• Active listening skills enhanced with effective communication skills (both written and verbal)

• Serving as the voice of our customer, engage with customers in a professional manner to develop confidence product offering

• Respond quickly, professionally, and accurately to customer inquiries regarding product questions, service, returns, and warranties

Supervisory Responsibility

Work Environment

This job operates in a professional office and job site environment. This role routinely uses standard office equipment and construction tools.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is a primarily sedentary position. The associate frequently is required to sit, reach, with hands and arms, talk, and hear.

Position Type/Expected Hours of Work
This is a full-time position and hours of work and days are Monday through Friday 8:00am to 4:30pm.

Travel

Required Education and Experience

• High school diploma or equivalent

• Successful experience in a corporate environment

• Active listening skills enhanced with effective communication ability (both written and verbal)

• Ability to multitask, manage time, and prioritize

• Work in individually and in a Team environment

• Superior customer service skills

• Demonstrated ability to multi-task and navigate through Customer Relationship Management (CRM) systems

Preferred Education & Experience

1. Intermediate Microsoft office skills

2. 3-5 years past customer service experience

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