Chino, CA 91710 US
Immediate opening for a Customer Service Representative in Chino
This is a great opportunity for someone who is looking for a position with growth and longevity.
Details: Customer Service in manufacturing or similar environment is preferred. Good attitude with customers and detail oriented is a must! Order entry, phone calls, emails, servicing accounts, speaking with clients about garage/commercial doors, in person communication with clients (preferred). Microsoft office and excel experience.
Bilingual: Spanish/English preferred but not required
Training: training provided
Dress Attire: Business Causal
$20.00 -$22.00 per hour DOE
M-F 7:00 AM to 3:30 PM
Manage medium to large residential dealer accounts (80K a year and up)
Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts.
Perform order entry at both sales invoicing level and request for products from supply plants.
Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
Process all necessary paperwork for the daily operation of the sales center as required including dealing with all warranty issues and follow through to resolution.
Monitor completion of daily customer LTL shipments including UPS.but not limited to.
May need to assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
Provide technical assistance for dealers.
Assists architects as required.
Other duties as assigned
3-5 years Customer Service experience, door industry preferred
Detail oriented and have the ability to find solutions to problems
Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
Working knowledge of PC s and related software including MS Word, Excel, Access, Lotus Notes, etc.
Math skills required.
Willingness to learn product and processes.
This is a great temp-to-hire opportunity! Interested candidates can learn more information by calling our office at 909-786-4320 or by applying online at www.arrowstaffing.com.
Arrow Staffing has been connecting people to change lives since 1972. As a staffing leader, we partner with many of the area s best companies to help our associates realize their career goals. To find additional opportunities with Arrow Staffing, go to our website arrowstaffing.com and search jobs.