Customer Service

Chino, CA 91710

Posted: 09/11/2023 Industry: Customer Service Job Number: 44949 Pay Rate: $22.00/hr

Job Description

Immediate opening for a Customer Service Representative in Chino

This is a great opportunity for someone who is looking for a position with growth and longevity.

Details: Customer Service in manufacturing or similar environment is preferred. Good attitude with customers and detail oriented is a must! Order entry, phone calls, emails, servicing accounts, speaking with clients about garage/commercial doors, in person communication with clients (preferred). Microsoft office and excel experience.

Bilingual: Spanish/English preferred but not required

Training: training provided

Dress Attire: Business Causal

Starting Pay:

$20.00 -$22.00 per hour DOE


M-F 7:00 AM to 3:30 PM

Job Duties:

  • Manage medium to large residential dealer accounts (80K a year and up)

  • Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts.

  • Perform order entry at both sales invoicing level and request for products from supply plants.

  • Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.

  • Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.

  • Process all necessary paperwork for the daily operation of the sales center as required including dealing with all warranty issues and follow through to resolution.

  • Monitor completion of daily customer LTL shipments including UPS.but not limited to.

  • May need to assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.

  • Provide technical assistance for dealers.

  • Assists architects as required.

  • Other duties as assigned


  • 3-5 years Customer Service experience, door industry preferred

  • Detail oriented and have the ability to find solutions to problems

  • Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.

  • Working knowledge of PC s and related software including MS Word, Excel, Access, Lotus Notes, etc.

  • Math skills required.

  • Willingness to learn product and processes.


  • Weekly Pay

  • Medical Benefits




This is a great temp-to-hire opportunity! Interested candidates can learn more information by calling our office at 909-786-4320 or by applying online at

Arrow Staffing has been connecting people to change lives since 1972. As a staffing leader, we partner with many of the area s best companies to help our associates realize their career goals. To find additional opportunities with Arrow Staffing, go to our website and search jobs.

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