CALL CENTER CSR NEEDED IN ONTARIO

***PLEASE ONLY APPLY IF YOU HAVE EXPERIENCE IN CALL CENTER ENVIRONMENT OR MANAGEMENT SKILLS !!!

*********************************NO FAST FOOD RETAIL***

Job Position: Customer Service/Administrative Assistant

Location: Ontario, CA 91761

Pay Rate: $22.00/hr

Shift: 1st 8:30AM-5PM

Arrow Staffing in Ontario is currently looking for a Customer Service Call Center Rep. in the City of Ontario, California. To provide office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects.

Job Requirements:

• This position processes sales orders and purchase orders via EDI and manual transactions and is responsible for customer and vendor communication including sales, order entry, and error resolution.

• Receive incoming customer communications (phone calls, emails, and other platforms when needed), answer customer questions, and resolve customer complaints.

• Accurate Order entry/processing

• Customer and Vendor communications and problem resolution

• Timely communication with sales and distribution to ensure order accuracy

• Communicate with customers and vendors via email and phone

• Assisting callers with requested information

• Ensures excellent customer service by identifying and resolving customer-related issues following company policies

• Perform general office administrative tasks

• Keep up to date with changes to policies and procedures

• Process customer orders/changes according to established department policies and procedures

• Process all purchase and sales orders

• Answer customer questions on pricing, availability, and use of product(s)

• Process customer complaints and ensure immediate resolution to all customer concerns

• Process electronic advanced ship notices, labels, and invoices through the elected EDI processing system

• Maintain cooperative, diplomatic working relationships with co-workers, supervisor, and the public

• Work as part of the team and collaborate with co-workers and colleagues

• Provide timely and accurate information regarding incoming customer order status and product knowledge requests

• Respond to customer inquiries regarding shipment status, and obtain shipment documents as required

• Communicate pricing, and inventory availability and answer questions about products and the company

• Knowledge of shipping and quoting.

Skills /Qualifications

• Minimum of 2 years experience

• Fast learner

• Multiple phone line skills

• Knowledge of Microsoft Office

• Reporting Skills

• Administrative Writing Skills

• High attention to detail Ability to multitask

• Managing Processes

• Organization

• Analyzing Information

• Professionalism

• Problem Solving

• Verbal and Written Communication

  #ARROW

This is a great temp-to-hire opportunity!

Interested candidates can learn more information by calling our office at 909 786-4320 or by applying online at www.arrowstaffing.com

Arrow Staffing has been connecting people to change lives since 1972. As a staffing leader, we partner with many of the area s best companies to help our associates realize their career goals. To find additional opportunities with Arrow Staffing, go to our website arrowstaffing.com, and search for jobs.