Customer Service/Administrative Assistant

Ontario, CA 91761

Posted: 04/24/2024 Industry: Other Job Number: 45723 Pay Rate: $22.00/hr

Job Description



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Job Position: Customer Service/Administrative Assistant

Location: Ontario, CA 91761

Pay Rate: $22.00/hr

Shift: 1st 8:30AM-5PM

Arrow Staffing in Ontario is currently looking for a Customer Service Call Center Rep. in the City of Ontario, California. To provide office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects.

Job Requirements:

  • This position processes sales orders and purchase orders via EDI and manual transactions and is responsible for customer and vendor communication including sales, order entry, and error resolution.

  • Receive incoming customer communications (phone calls, emails, and other platforms when needed), answer customer questions, and resolve customer complaints.

  • Accurate Order entry/processing

  • Customer and Vendor communications and problem resolution

  • Timely communication with sales and distribution to ensure order accuracy

  • Communicate with customers and vendors via email and phone

  • Assisting callers with requested information

  • Ensures excellent customer service by identifying and resolving customer-related issues following company policies

  • Perform general office administrative tasks

  • Keep up to date with changes to policies and procedures

  • Process customer orders/changes according to established department policies and procedures

  • Process all purchase and sales orders

  • Answer customer questions on pricing, availability, and use of product(s)

  • Process customer complaints and ensure immediate resolution to all customer concerns

  • Process electronic advanced ship notices, labels, and invoices through the elected EDI processing system

  • Maintain cooperative, diplomatic working relationships with co-workers, supervisor, and the public

  • Work as part of the team and collaborate with co-workers and colleagues

  • Provide timely and accurate information regarding incoming customer order status and product knowledge requests

  • Respond to customer inquiries regarding shipment status, and obtain shipment documents as required

  • Communicate pricing, and inventory availability and answer questions about products and the company

  • Knowledge of shipping and quoting.

Skills /Qualifications

  • Minimum of 2 years experience

  • Fast learner

  • Multiple phone line skills

  • Knowledge of Microsoft Office

  • Reporting Skills

  • Administrative Writing Skills

  • High attention to detail Ability to multitask

  • Managing Processes

  • Organization

  • Analyzing Information

  • Professionalism

  • Problem Solving

  • Verbal and Written Communication


This is a great temp-to-hire opportunity!

Interested candidates can learn more information by calling our office at 909 786-4320 or by applying online at

Arrow Staffing has been connecting people to change lives since 1972. As a staffing leader, we partner with many of the area s best companies to help our associates realize their career goals. To find additional opportunities with Arrow Staffing, go to our website, and search for jobs.

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About Ontario, CA

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