Immediate opening for a Customer Service Representative in Chino

This is a great opportunity for someone who is looking for a position with growth and longevity.

Details: Customer Service in manufacturing or similar environment is preferred. Good attitude with customers and detail oriented is a must! Order entry, phone calls, emails, servicing accounts, speaking with clients about garage/commercial doors, in person communication with clients (preferred). Microsoft office and excel experience.

Bilingual: Spanish/English preferred but not required

Training: training provided

Dress Attire: Business Causal

Starting Pay:

$20.00 -$22.00 per hour DOE

Schedule:

M-F 7:00 AM to 3:30 PM

Job Duties:

• Manage medium to large residential dealer accounts (80K a year and up)

• Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts.

• Perform order entry at both sales invoicing level and request for products from supply plants.

• Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.

• Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.

• Process all necessary paperwork for the daily operation of the sales center as required including dealing with all warranty issues and follow through to resolution.

• Monitor completion of daily customer LTL shipments including UPS.but not limited to.

• May need to assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.

• Provide technical assistance for dealers.

• Assists architects as required.

• Other duties as assigned

Qualifications:

• 3-5 years Customer Service experience, door industry preferred

• Detail oriented and have the ability to find solutions to problems

• Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.

• Working knowledge of PC s and related software including MS Word, Excel, Access, Lotus Notes, etc.

• Math skills required.

• Willingness to learn product and processes.

Benefits

• Weekly Pay

• Medical Benefits

Gbonilla

#ARROWHMG

This is a great temp-to-hire opportunity! Interested candidates can learn more information by calling our office at 909-786-4320 or by applying online at www.arrowstaffing.com.

Arrow Staffing has been connecting people to change lives since 1972. As a staffing leader, we partner with many of the area s best companies to help our associates realize their career goals. To find additional opportunities with Arrow Staffing, go to our website arrowstaffing.com and search jobs.